Q: Are the jewels in the virtual store available in stores?

A: All of the products in the virtual store may not be available in our stores, but when you request the relevant product from our store, our store can supply that product to you in a short time.


Q: What are the processes after returning the jewelry I purchased from the virtual store? When will the fee for the jewelery I returned be credited to my account?

A: If the jewelery you purchased qualifies for the right of withdrawal, the legal period is 14 days after your return reaches our center, but your return is usually completed within 1-2 business days. It will be returned using the same method you ordered. It takes between 1-3 business days for banks to make the refund amounts visible in your accounts.


Q: I don't know the size of the ring I want to buy from the online store, what should I do?

A: If you do not know the size of the ring you want to buy, you can choose "standard size" as the size. After the ring arrives, you can request it to be produced in a new size by sending it to our center once within six months.